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HOW DO I RETURN GOODS?
Due to the nature of our products, we cannot accept the return of goods that have been worn or used. The same applies for customised and/or personalised items, if it’s got your Club logo or name on it, we can’t take it back. However, if you find that your purchase is faulty, we are happy to accept returns. Simply follow the process described in our Delivery & Returns section and we will process your return as quickly as possible.
WHERE DO I GET MY RETURNS NUMBER?
In order for you to receive a valid returns number please contact our customer services team by Email or by telephone on 0845 680 1204
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Please allow up to 14 working days for you refund or exchange to be processed with our customer services and mail order team.
RETURNS AND EXCHANGE POLICY
If an exchange or refund is required then all items must be returned to us in their original condition and packaging, within 14 days of delivery of your purchase extended to 30 days for faulty goods. The end date is the end of 14 days after the day on which you receive the Product extended to 30 days for faulty goods. Example: if we provide you with a Acceptance email on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. You do not need to specify a reason for the returning of unwanted items. Unfortunately we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. This does not affect your statutory rights.
All goods will be inspected on return. The goods remain your responsibility until they reach our warehouse. Please ensure you package your return suitably to prevent any damage to the items or boxes.
If, after inspection items are deemed faulty or the order has been sent incorrectly both original shipping costs and returns shipping costs will be refunded in full. If the original shipping cost was for multiple items only a proportion of the cost relating to the faulty item/s will be refunded.
We reserve our right to refuse an exchange or refund if the goods returned are damaged or show signs of use or wear and tear. This does not affect your statutory rights.
Please address return parcels clearing stating your returns reference to:
Genesis Sports, Unit 4 Alpha Point,
Bradnor Road, Sharston Industrial Estate,