RETURNS AND EXCHANGE POLICY
Products must be returned within 30 days.
To return items, please complete the online returns form from within your account under the ‘Orders’ menu. If you experience problems accessing the online returns form, please contact our customer service. You can reach our customer service via phone +44(0)845 680 1204 or via Email customerservices@genesisteamwear.
Please bear in mind that it is only possible for us to accept items that are returned in their original state. The products may not show signs of wear. The same conditions apply to reduced price items.
Specific stipulations apply for personalized products, because these products are exclusively created for you. We, therefore, do not accept returns, except if there is a product fault. If your personalized product is faulty please contact our customer service via phone +44(0)845 680 1204 or via Email customerservices@genesisteamwear.
Can I exchange an item?
Exchanging products is not possible due to technical reasons. Please place a new order in the Genesis Teamwear shop.
Please address return parcels clearing stating your returns reference to:
Genesis Sports, Unit 4 Alpha Point,
Bradnor Road, Sharston Industrial Estate,
Refunds are completed within 14 days after receiving and conducting a quality check of your returned goods.
- Paying by credit/debit card:
The amount will be credited to your credit/debit card account.
- Paying with PayPal:
The amount will be credited to your PayPal account.
- Paying by BACS:
The amount will be credited to your bank account.