HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
If it’s a product we have in stock and doesn’t require customisation or personalisation, we aim to despatch and get the product to you within 2-3 working days.
For customised/personalised items our lead time is three weeks plus delivery FROM THE TIME THAT YOU APPROVE YOUR ARTWORK. Please note that we aim to get your artwork for approval to your within 5 working days of placing your order and so long as you approve your artwork within 24 hours, your completed order should be with you no later than 15 – 18 days AFTER you approved your artwork.
Standard UK delivery costs are:
• UK mainland – £4.95
All other delivery charges are calculated by both weight and location. Shipping will be calculated in the cart.
We’ll let you know when we’ve sent your kit to you and give you the tracking details.
PARCELS IN TRANSIT
If you do not receive your parcel within the specified delivery time, you can track your delivery using the information provided in the dispatch notification email you received from us. If you need further help or assistance, please contact our Customer Service team by phone or email. Please allow sufficient time to investigate before requesting we refund goods. For delivery outside of the UK and Europe this may require additional time for us to investigate.
CAN I REQUEST DELIVERY TO A DIFFERENT ADDRESS?
Yes. When you place your order, simply fill in the ‘Delivery Address’ fields and your order will be quickly and securely dispatched to the address you specify.
I’VE RECEIVED MY DELIVERY, BUT IT ISN’T WHAT I ORDERED.
Very occasionally we make mistakes. If you haven’t got what you ordered, then please contact us at firstname.lastname@example.org or call us on +44(0)845 680 1204 and we’ll look into it straight away and help resolve the problem.
HOW DO I RETURN GOODS?
Due to the nature of our products, we cannot accept the return of goods that have been worn or used. The same applies for customised and/or personalised items, if it’s got your Club logo or name on it, we can’t take it back. However, if you find that your purchase is faulty, we are happy to accept returns. Simply complete our Online Returns Form and return your products. All goods will be inspected on return. Please note that the goods remain your responsibility until they reach our warehouse. Please ensure you package your return suitably to prevent any damage to the items or boxes. We will process your return within 14 days of receiving and conducting a quality check on the products.
RETURNS AND EXCHANGE POLICY
Products must be returned within 30 days.
To return items, please complete the online returns form from within your account under the ‘Orders’ menu. If you experience problems accessing the online returns form, please contact our customer service. You can reach our customer service via phone +44(0)845 680 1204 or via Email customerservices@genesisteamwear.
Please bear in mind that it is only possible for us to accept items that are returned in their original state. The products may not show signs of wear. The same conditions apply to reduced price items.
Specific stipulations apply for personalized products, because these products are exclusively created for you. We, therefore, do not accept returns, except if there is a product fault. If your personalized product is faulty please contact our customer service via phone +44(0)845 680 1204 or via Email customerservices@genesisteamwear.
Can I exchange an item?
Exchanging products is not possible due to technical reasons. Please place a new order in the Genesis Teamwear shop.
Please address return parcels clearing stating your returns reference to:
Genesis Sports, Unit 4 Alpha Point,
Bradnor Road, Sharston Industrial Estate,
Refunds are completed within 14 days after receiving and conducting a quality check of your returned goods.
- Paying by credit/debit card:
The amount will be credited to your credit/debit card account.
- Paying with PayPal:
The amount will be credited to your PayPal account.
- Paying by BACS:
The amount will be credited to your bank account.